Upload this week's open problem tickets and incident export. Combined effort (in hours), incident counts, and category breakdown are calculated below.
1. Upload this week's two files, plus last week's Ops Priorities report (.xlsx) in the third slot, then click Calculate.
2. Last week's report carries forward Executive Priority flags, Reason / Context, and Product Update / Messaging, marks new tickets, and calculates week-over-week growth.
3. Click Export Excel Report and keep the file. It goes in the third slot next week.
Upload last week's Ops Priorities report (.xlsx). It is used for week over week, new-ticket detection, and carrying forward Executive Priorities with Product's messaging. If you only have last week's raw Problem Tickets file, that works for new-ticket detection only. Skip this on your first run.